Monitoring, managing and downloading projects

Projects App

Projects translation requests generate translation orders that you can find and manage in the Projects app page. Start by logging in to the Customer Portal. Next, click on Projects in the left panel to launch the app.

All existing completed, draft or pending projects will be listed. You can quickly find projects by their name, see the requester, date of request, status, number of orders and languages, progress and project ID.

You can opt to change to the list view by clicking the respective icon in the view toggle. The list view includes more precise information on submission and delivery times.

The following search fields are available to allow you to find any existing projects:

• Requested by: multi-select field that filters for projects by the same requester
• Status: multi-select field filtering for project status
• Order name: returns any partial matches for the project name

Monitoring a project

The Projects page allows you to quickly track a project's status and progress.

You can quickly check if a Project is:

• a draft, meaning that any user with access can access and change and/or submit the Project
• estimating or finished estimation
• in progress, meaning it's pending completion. You can track progress by checking the Progress bar at the bottom of the Project card, pointing to the relative progress based on the total number of translations
• done. Completed projects can be downloaded as a whole by clicking the respective button.
• failed/cancelled

To further check on a Project status you can click the Project card to find the details page, where you can check all contained orders and the progress concerning the languages they're being translated to. 

Clicking on the details tab will provide a summary of the project settings such as name, selected pipeline group, creation and submission dates along with which languages are undergoing translation, among other information. If an estimation is available, you can also check back on the originally provided estimated costs and duration of the project here.

You can further check each order by clicking on their file name.

This will display all included translation jobs will display according to their status.

You can check which file filter settings or services were requested by clicking the Settings & Services tab.

Finally, under the Files tab, you can see and download all files included in the project, from source files, to translated files, all the way to auxiliaries.

Completed jobs will become available for download individually as soon as completed.

Managing projects

Once a Project is submitted or completed, there are no possible edit actions to be taken. Only downloading is possible. However, as long as the Project is in draft status, all editions are possible, much as if you were creating the Project from scratch. These include:

• moving forward and backward between the Project creation steps
• adding or removing additional files in step 1
• changing the pipeline group and translation languages
• changing the Project name
• submitting the Project
• deleting the Project

Projects which are estimating or estimated can also be deleted.

Downloading translations

You can download all translations contained in the project by clicking the download button in the Projects view directly. This will create a zip file with all orders and files included in the project.

If you want to access specific translations within the project, click a Project item instead. You have multiple options for obtaining your translation:

1 - Download all translations in the project (1): Download the translations for all orders and all languages included in the project.

2 - Download a specific order (2): Download all languages for one of the orders.

3 - Open an order. Download the full order (all languages in the order)

4 - Download translation. Download the specific language in the selected order.

5 - Access the Files tab for an order and download the files you want.

When downloaded in group, translations are delivered in a zip file. If downloaded individually, you will obtain the file in its format.