Viewing and managing your orders

On-demand App

On-demand translation requests generate translation orders that you can find and manage in the On-demand app page. Start by logging in to the Customer Portal. Next, go to the top right-hand corner of the screen to the Apps Menu and click on Unbabel On-demand to initiate the app.

Clicking any of the orders will let you in the order details page, where you can gather information on their status, translations, and metadata. You can also confirm which user requested the translation and see or download the translated output.

By clicking any of the languages you requested the translation to, you'll also be able to see the translation ID for the request. This is the ID you need to share with Unbabel if you wish to report any problem with a translation request.

Accessing and downloading translations

Clicking any order will open the details page, where you'll be able to see all the languages the translation was requested to. In this page, you can immediately choose to download all translations included in the request, if multiple languages were selected, by creating a downloadable zip file. You can also download translations individually, by clicking the download icon at the end of each entry. If you only need to access the content, you can merely click on the language entry to expand the page and copy the content of the translation directly.

Cancelling a translation request

if for any reason you need to cancel an on-demand order, you can do so at the Order Details page, effectively removing the request from our translation pipeline.

To cancel a request, you need to head into that order's Details page:

You have the option of cancelling the whole order at once by clicking the Cancel Order button next to Download All, which will cancel requests for all languages, or cancel each language individually, by clicking the Cancel button that appears at the end of each entry row once you hover over it. A pop-up requesting confirmation will appears, in which you can confirm you wish to cancel the order. The status of the orders will update accordingly.