On customer support communication, sometimes it's needed to include confidential information (such as addresses or passwords), shareable solely between client and agent.
How this confidential details are supposed to be displayed -or actually, be hidden- while you're translating this type of message?
Whenever you find a term highlighted in grey on tasks or reviews, don't edit or delete: once you submit a job, our machines will replace it with private info and deliver to the receiver.
Here's how you'll see on the interface:
The terms anonymized in grey can be URLs, credit cards, phone and social security numbers, dates, passwords and emails, for instance.
Having trouble on editing?
Report the job or message us at email@example.com. We're always ready to help you out!