International businesses like Pinterest, Skyscanner, Under Armour, Trello and Oculus VR trust Unbabel’s enterprise platform to open up and grow new markets by harnessing the power of Artificial Intelligence and a global community of mobile linguists.
What you’ll get:
- Instant, automatic translation of customer messages into your agents’ native languages
- Human-quality translation of agent replies into your customer's’ native languages in under 15 minutes on popular language pairs
- Automated Help Center translations allows you to localize FAQ content in 28 languages
Our clients use Unbabel differently, you can find some examples below:
- Under Armour and Pinterest have an 100% english-speaking CS team and use Unbabel to understand and be understood in 28 languages.
- King has customer service agents who speak the languages in which they have most of their volume in (80-90%) and then use Unbabel to cover languages they wouldn’t consider hiring for because there’s not enough volume.
- Skyscanner and Vimeo have agents who speak all languages they support, then use Unbabel as safety net, helping them to optimize their workflows during peaks, weekends, sick leaves, holidays.