Unbabel will run language identification and attribute a certain language to all conversations. Based on that result, we will either post the translated inbound messages, refrain from any action (if the language is the Organization's or agent's default, or any of the assigned agent's spoken languages (learn more about spoken languages https://help.unbabel.com/hc/en-us/articles/12443587446679).
This value is returned based on the content from the first message, therefore, consider checking if that message is written in a different language than the rest or if the content may cause wrong identification. If that's the case, you may wish to manually change the language.
To change the language, type $language XX, where XX is the code for the language you wish to change to. Upon changing the language, a new thread translation containing all inbounds present up until the time will be posted in the conversation, for the new language.
The commands #language and %language also work.
Bellow you can find a table with the language codes for Unbabel's supported chat languages.
Agent language settings
Agent language settings are controlled in the integrations's Settings page. Check the article on how to manage them here.
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