Features
No-translate
Simply add <<<>>> or <<!!>> around the text while writing your message. eg: <<<hidden text goes here>>>. This text will not be translated and your customer will receive it without the brackets.
Support for HTML
We support HTML/images, emojis, and regular text formatting such as bold, italic, etc.
Translation modes
Talk to us to support different translation modes - you can choose from having tickets only translating when agents are assigned, or translate immediately. You can also choose whether to translate all messages or just the last one. These settings can be managed in the Integrations settings page.
Limitations
Improved inbound translations
Intercom is a MT-only product, therefore it is not possible to request a human upgraded inbound translation.
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