No-translate feature

Even though Unbabel will automatically detect and secure confidential information before it reaches our translation pipeline, it might be the case that you wish to be able to manually manage excerpts of text that you wish to retain untranslated. To accommodate this need, we have developed the No-translate feature.

No translate will work in two variants:

Simply add <<<>>> around the text while writing your message in Freshdesk. eg:  <<<hidden text goes here>>>

This text will not be translated by our editors and your customer will receive it without the brackets. The content will still be visible to the editors, who will be fully aware of the context that excerpt adds to the message.

 

• You can select an excerpt of text that will be completely hidden from our editors

 In this case you will need to add <<!!>> around the text you wish to hide, directly on the internal note you are composing. eg:  <<! hidden text goes here !>>

 

In this case the excerpt will be completely removed from any interface visible to our editors, who will learn of the text missing but never have access to it.

 

Invalid usage of no-translate

 

On occasion, you may submit a message which HTML content prevents the no-translate feature from working properly, breaking the logic and, more importantly, preventing the message from reaching our pipeline and resulting in any translation.

 

Whenever the message contains invalid syntax, an internal note following the translation attempt will be posted reading "The message posted contains a "no-translate" syntax error. Please use the correct format, more information on "no-translate" can be found here". To work your way around it, please read this dedicated article.

 

Precautions

 

Although no-translate can prove useful in many cases, it also has the potential downside of depriving editors from information often important to provide context and information essential to determining gender, number, etc, or proving difficult to move in the sentence to ensure grammatical sense. Therefore, we recommend that whenever the feature is used, the remainder of the text is descriptive enough that important this information can be derived from it, along with all possible text. It is also a good idea to isolate the hidden terms whenever possible, as exemplified next:

 

❌ Hello again. Using code <<<1234>>> you can find your order. 

 ✔️ Hello Maria. By using the following order code

<<<1234>>>

You will be able to find your order in the website.