Before starting the process, make sure that you are logged in to your Zendesk instance with the user account you wish to perform the action with.
To refresh/revalidate your Zendesk token, click on the cogwheel on your Unbabel app and click Account setup (you need to be at least a Portal Admin and you will be required to log in);
Or login to your Customer Portal and click in Integrations;
Go to Settings;
In the Translation settings card, find the 3 dots on the top right and select the option Refresh Token:
Please note that you must have a Customer Portal Admin role of either Owner, Admin, or Integrations Manager, all the while being a Zendesk Admin as well in order to see these options and for the created token to be valid.
Note: Refreshing the Zendesk Token will determine that the user completing the process becomes the new Unbabel Admin.
And voilà, we are back in business.
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