The settings page is available to the Unbabel Admin and other users that are granted an Admin role in Zendesk, and are authorized Unbabel users.
On this page, you will be able to manage your instance's overall settings along with the agent's language preferences and authorization status.
The page is accessible in two ways: expanding the Unbabel widget, finding and clicking the cogwheel icon at the top left corner. An admin will see the Account setup option available to him. Clicking it will redirect the user to the Customer Portal section of Integrations, where the settings are available for management. Note: you can navigate back to the widget main menu by clicking the close icon at any time. The section is also available by logging in directly to the portal and selecting it from the left panel - make sure you have a valid account.
The settings page will allow you to control and adjust several aspects and features of the Unbabel integration for the organization (instance) as a whole, which is the subject of this article. See their description in the chapter below. It also includes the agents' list and enables you to control their authorization and language settings.
General settings apply to the whole organization and are listed at the top of the page. You can learn more about what they do in the following description.
- Access token - this token is used in order to authenticate the Unbabel API in your Zendesk instance. It's associated with the user-selected as Unbabel Admin. Changes to this field should be avoided unless you are completely aware of what you are doing.
- Author of inbound messages: you can select one specific authorized agent as the default author of all inbound messages, or have the customer being the author (default mode).
- Default Language - this will be the default language to which tickets will be translated when using Automatic Pre-translation. Please keep it as English to avoid errors.
- Translation Model - you can pick from one of the options on how Unbabel will be invoked to translate. Read more about your options here.
- Automatic pre-translation tags - you can add any tags you want to trigger automatic pre-translation for a ticket. Read more about the feature here.
- Blacklisted tags - tickets containing any tag added here won't be initialized, which means Unbabel won't have access to any of their content and will not initialize. More information here.
- Automatically add #unbabel - determines whether #unbabel is automatically populated in any internal note in a ticket that has been initialized. #unbabel will not populate if the ticket language is set to a user's preferred or spoken language, even if the checkbox is selected.
- Reinstall webhooks - Unbabel requests translations based on its own custom Zendesk triggers, which activate specific targets. A trigger can be edited and targets deactivated. Re-installing webhooks reverts them to their defaults. Only use this option if strictly necessary or if instructed to.
Any changes to the settings need to be confirmed by pressing the Save button.