If you navigate to the Settings Page you will find, under the General Settings section, some different Translation Models from which to select one option. A translation model will allow you to choose how you would like Unbabel to behave when detecting the need for a ticket to be translated. We support two different models, with the added possibility of automatic pre-translation.
With start automatically selected, Unbabel will trigger and post a translation for any messages whenever an authorized agent who does not speak the identified language views the ticket. We use the agent language settings to define the language pair for the translation.
If on-demand is chosen, an agent will need to confirm that the ticket is to be translated by clicking the Translate button on the widget before Unbabel launches and posts any translations.
Automatic pre-translation can be active at the same time as any of the two translation models, if the proper setup is prepared. Automatic pre-translation will take precedence over any of them: an agent will not fire a translation, but rather find it posted already, even if On-demand is selected. In such cases, no button to start the ticket will appear.