Release date: 22 September 2023
It is recommendable this release is tested in a sandbox environment first. Email threading settings in the Org depend on the Org's date of creation and the transition between different threading modes may yield unexpected results.
- Added support for Lightning Threading
- Translation Feed - We now prevent translations for items that are in languages known by the user, previously we only took into account the main language.
- Translation Feed - Added new feedback message for the agent for items in known language.
Notes on the behaviour of the Unbabel email publisher and email threading
The email publisher should now support the correct threading of new inbound messages to the correct case regardless of the threading mode set on the Organization, and regardless of the Unbabel settings.
In case your Org is still having the Unbabel publisher add the Ref ID to either the subject or body of the email (check Unbabel configurations), these will not conflict with the new Lightning Thread ID. The latter is added automatically without any need for configuration, and both can co-exist.
If the Org is not using Lightning threading, we default to email header threading.
Unbabel Connector v1.95
[your Salesforce Org URL]/packaging/installPackage.apexp?p0=04t1n000002WsuN
Unbabel for Service Cloud v3.25
[your Salesforce Org URL]/packaging/installPackage.apexp?p0=04t1v0000025wMXAAY