The Unbabel Insights card

The Unbabel Insights Card will be visible under the conversation info to any agent who is part of a team authorized to use Unbabel. The cards controls conversation attributes associated to Unbabel and displays relevant information.

Configuration of the card is performed by Unbabel during installation and initial setup.

Changing positioning of the Unbabel card

You can change the order of your Insight cards, and make Unbabel easier to see, by heading to Settings > Klasses > Conversation and selecting Insight Cards. Find and move the Unbabel card by dragging and dropping it on the list while clicking on the ten-dotted icon.

Unbabel attributes

The card displays and controls several conversation attributes. Find their description below.

• Activate Unbabel

Unbabel will be deactivated by default if it's the first time seeing the conversation - meaning no translations will occur until the value for the Activate Unbabel field is set to True. Once this occurs, language identification will occur and all messages present in the conversation will be translated.

• Agent Language

This is the language the agent is expected to write in and will be considered as the source language for any outbound translation request.

• Customer Language

The widget will additionally allow the agent to manage some language settings by selecting the customer language, which will be considered the source language for inbound translations - forming a language pair with the agent's language.

• Unbabel Ticket ID

This is the identifier you need to provide to Unbabel for any troubleshooting or quality reports.

• Outbound translation Status

Will display the translation status of the last outbound translation request. Just below it, you can find the date and time of the last update and a button to request an immediate update to it.