I requested a cash-out, but haven't received the money yet.

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11 comments

  • Avatar
    jose eduardo cristoal

    it has been more than 7 days and I have not received my payment, that is?

  • Avatar
    Sergei Medvedev

    Same here - I requested my cashout on 27 and 28 June, and there's still nothing yet.

  • Avatar
    Eren Kavaklıoğlu

    I requested cashout on 26 & 27 June, still says "pending". Could you help me about that?

  • Avatar
    Piotr Gmitrowicz (Edited )
  • Avatar
    Natalia Szewczyk

    Same for me. Anybody know who I should message?

  • Avatar
    can kedilerli

    Same here. I want to know that are you liers?!!!!!

  • Avatar
    James Maldonado

    Easy, no need to rush into anger. Delays can happen anytime, we've been receiving payments even faster than expected, so I would advise to keep things cool and have a little patience, or try requesting a new cash out in case for some reason it didn't get processed yet.

  • Avatar
    Mariana D

    Hi there,

    Maybe you guys can clarify this for me - I cashed out on June 25 and June 26 - 100$ and on July 4th - 25$. I received today 105 $ total.
    Where is the other 20$? The status on 25$ says "completed". Is there a problem?

    Thank you.

  • Avatar
    Hugo Macedo (Unbabel)

    Hi Everyone!

    This payments should be updated - meaning that all the request before the 7thJuly should be payed. There can be some exceptions or some missing due to several reasons. To be able to respond to your personal case please use the support request form - http://help.unbabel.com/hc/en-us/requests/new - so we can assist you better.

    thanks
    Hugo

  • Avatar
    jose eduardo cristoal

    Thanks Hugo Macedo , sent all my payments on time, unbabel is the number 1

  • Avatar
    Teresa Custódio

    Unbabel claims that processing a cash-out takes 5 to 7 working days, right? However, that's not always the case. Maybe this time frame should be extended.

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