If an agent replies as a Public reply, the message written will be directly delivered to the client without passing through Unbabel, thus without being translated. Likewise, if #unbabel is removed, the message will also not be translated, it will simply be posted as an internal note.
What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
Comments
0 comments
Please sign in to leave a comment.