How to make sure your message is translated by Unbabel

1. Reply to the ticket as an internal note
2. Start your message with #unbabel
3. Have the unbabeled tag in the tag field (normally added automatically) 

Should the internal not be posted containing only #unbabel and no other content, don't worry. We won't send a blank message to your customer, and the note will merely be posted as such.

Note: the need to rely on the unbabeled tag to have a ticket translated is now optional. If you understand that this need might compromise your workflow (ex: the tag being removed stopping translations) speak to your Program Manager or CSM to see what options we have in place for you.