What are FAQs?
A FAQ is a list of frequently asked questions (FAQs) and answers on a particular topic (also known as Questions and Answers [Q&A]). The format is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.
How to translate FAQs
Punctuation for titles and bullet points lists
Regarding titles, you should always follow what’s in the source text. If there’s no punctuation on a title (can be the title of the article or the title of a paragraph), then no punctuation should be used in the target language. If there is any kind of punctuation in the source text, then the same one should be transferred to the target language.
If the bullet point lists doesn’t have any kind of punctuation, please use the standard one for such cases, as shown in the example below:
Example 1. How to punctuate bullet points lists
As shown above, from the first item of the bullet points list until the penultimate item, the semicolon needs to be used. When it comes to the last point of the list, the full stop needs to be used.
Capitalization for titles and for bullet points lists
Regarding bullet points lists and capitalization, if the capitalization in the source is very specific, it’s important to stick to it also in the target. Please have a look at the image below:
Image 4. Case of capitalization in a bullet points list
As can be seen from the image above, every first word in the list is capitalized. Then, after the punctuation mark (:), the capital letter is used too. In cases like this one, where the capitalization of the source is very specific, it’s very important to follow it.
- If the number is wrong:
- Example: the glossary term is translated in the singular form and it should actually be in the plural → change it into plural (or vice versa);
- If the gender is wrong:
- Example: the glossary term is translated in the masculine form and it should actually be in its feminine form → change it into feminine (or vice versa);
- If the case is wrong:
- Example: the glossary term is translated in the nominative form and should actually be in the genitive one → change it into genitive (or any other case in which this applies);
- If the verb is in the wrong form:
- Example: the glossary term is a verb and is translated into the infinitive form and it should actually be in the 2nd person of the indicative → inflection needs to be added.
It’s also very important to be consistent in the usage of tense and mood, especially regarding headers and commands. In FAQs, is very common to find verbs in bullet points lists to indicate the user some actions that need to be performed.
In order to restore your password, follow these steps:
Per resettare la tua password, segui questi passi:
Example 2. Tense and mood in a list of actions to be performed
Please check if special characters are correctly rendered from the source text to the target one. Among the characters that can produce wrong translations, you can find: &, %, >, < etc.
Account > Settings > Password > Lost my password > Reset my password ✘
Account > Settings > Password > Lost my password > Reset my password ✓
Reset my password < Lost my password < Password < Settings < Account ✘
Reset my password < Lost my password < Password < Settings < Account ✓
Example 3. Command: list of actions and special characters
Source EN: You can click on Audio & Video to upload your file. ✓
Wrong character: You can click on Audio & Video to upload your file. ✘
Example 4. Character ‘&’ wrongly rendered in the target