Adding or authorizing new agents

The list of agents who are authorized to use Unbabel is managed by the Unbabel Admin in the Settings Page.

The Admin may add new agents and manage their language settings, by inserting the email address and API key for the agent. Any agent that is added to Unbabel will be listed under the Agents section of the page.

Inversely, by accessing the agent settings (pencil icon to the left of the row), it is possible to revoke the authorization.

An agent that has not been added or has seen its authorization revoked will see the Unbabel widget display the following message:

Adding an API key

We use both the Admin and an agent API key's to retrieve and post content back to Freshdesk. Therefore, we need the Freshdesk API key for every Unbabel user to be provided after the agent is created, and every time the API key changes. Read more in this article.

To add an API key, you have two options:

• the agent may add the key by inputing it in the Unbabel widget

Whenever the API key value is empty, the Unbabel widget will render the appropriate field that each agent can use to insert their own API keys. This option distributes the workload associated with the process and ensures an extra level of confidentiality. As an agent, copy the API key, paste it into the widget field and click Apply.

• a Portal Admin can manage the agents' API keys in the Settings page

Using this method centralizes the task and provided the information on the keys is available, does not depend on other users taking any actions. If the API key is input by the Admin, the agent will see the widget working (refreshing the page if necessary).

Deleting agents

Should you wish to delete an agent from the list, hover over the agent entry and click the trash bin icon at the end of the row to remove him/her.

Deleting an agent will remove the authorization.

If you are having trouble finding the agent's email, changing the authorization status or if you see that the changes are not producing any effect, please reach out to us with the agent code and API key so that we may assist you at customer.happiness@unbabel.com.