Installation Guide - First things first

The installation must be ensured by a user who is an Account administrator in Freshdesk.

1- Navigate to Admin > Apps > Get more apps

2- Search for Unbabel or click here to find the Unbabel app on Freshdesk App Directory

3- Click ‘Install’

4- Navigate back to Freshdesk Tickets view, and click ‘Unbabel Translate’ on the right panel of any ticket

5- Click on the Unbabel Icon

6- Begin the process by clicking ‘Start free trial’ then ‘I already have an account’. This pops out into a new window so you can authenticate.

7- Follow the process through to authorise access for Unbabel, by using your Unbabel dashboard credentials

8- Retrieve your API key from your profile, head back to a Freshdesk ticket and insert it when prompted in the widget.

9- Add your chosen agents in the ‘Agents Setup’ field. 

10- Click ‘Save Settings’

11- Go back to Unbabel, click ‘Login’, and use the credentials for your Unbabel account 

12- You should be all set!  Open any ticket and in the right hand panel, you’ll see Unbabel.

If you encounter any issues during the setup process, contact us at customer.happiness@unbabel.com. We’re happy to help.