The installation must be ensured by a user who is an Account administrator in Freshdesk.
1- Navigate to Admin > Apps > Get more apps
3- Click ‘Install’
4- Navigate back to Freshdesk Tickets view, and click ‘Unbabel Translate’ on the right panel of any ticket
5- Click on the Unbabel Icon
6- Begin the process by clicking ‘Start free trial’ This pops out into a new window so you can authenticate.
7- Choose ‘I already have an account’.
8- Follow the process through to authorize access for Unbabel, by using your Unbabel dashboard credentials
9- Retrieve your API key from your profile and insert it when prompted.
10- Add your chosen agents in the ‘Agents Setup’ field.
11- Click ‘Save Settings’
12- Go back to Unbabel, click ‘Login’, and use the credentials for your Unbabel account
13- You should be all set! Open any ticket and in the right hand panel, you’ll see Unbabel.
If you encounter any issues during the setup process, contact us at firstname.lastname@example.org. We’re happy to help.