Because Unbabel uses both the agent's and the Unbabel Admin API keys in order to authenticate and be able to receive and post translated content into your Freshdesk instance, it is fundamental that these are provided to us and kept updated at all times.
Should you undergo any changes to an API key, please contact us at email@example.com.
You can learn how to retrieve your own API key in this Freshdesk article.
Note: you can't gather an API key by assuming an agent's identity. The visible key will be different thus rendering it unusable.