Spoken languages are the languages an agent speaks or doesn't want to translate and are managed at an individual level, only affecting the agent. The Unbabel applet will not be activated when you open or create a ticket/message in one of the selected languages.
The Unbabel Admin will be in charge of managing the agent language settings in the Settings Page, under the Agents section. This will display all agents that are or have been authorized, along with their spoken and writing languages. Next to each agent entry, a pencil icon leading to the profile settings will be present, which you can click in order to make any changes to the language setup.
If you have any additional questions, please reach out to us at firstname.lastname@example.org.