Spoken languages are the languages an agent speaks or doesn't want to translate and are managed at an individual level, only affecting the agent. The account Admin cannot change this on his own, thus, each agent will need to perform its own setup.
Go to Settings on your Unbabel applet;
Select the languages you speak.
The Unbabel applet will not be activated when you open or create a ticket/message on one of the selected languages.
In the language menu, you can also set the default language (that's the language the agent will be writing in).
If you have any additional questions, please reach out to us at firstname.lastname@example.org.