If you need to handover management of the Unbabel app to another user, you can do so on your end. There can only be one Unbabel admin at a time. The new admin needs to be an account administrator in Freshdesk as well.
The new Unbabel admin must be authorized and able to see the app.
In order to proceed with the change, head to the Settings Page. You only need to insert the new user's API key in the Access Token field and save any changes.