Seeing something wrong? Fear not, for we are here to help you.
It will be easier to do so if you are able to provide us with some information upfront.
If you detect a problem, please send through any error message you are seeing, preferably with a screenshot or screencast capturing it, while also identifying the ticket or tickets affected. It is also important to identify which agents are affected by their agent code and email. Feel free to include any additional information not mentioned in this article that you feel might be relevant as well.
At last, send an email to firstname.lastname@example.org with a description of the situation and all these elements. We will be quick to assess your situation.