How can I report quality issues?

If you feel that one of our translations is off and needs to be reviewed, please forward that information to customer.happiness@unbabel.com and we will be keen on analyzing what may have happened and how to improve.

When doing so, please identify the ticket number to which the translation pertains, along with any elements that allow us to identify the specifically affected message (such as source text, a screenshot, or the timestamp). It is also important that you add some context into the report, as to where you suspect the error to be, along with any comments or suggested corrections you may wish to make.

Alternatively, for spontaneous reports, you can also use the Customer Portal Translation Auditing page to report a problem.

Speak with your Program Manager in order to establish the feedback loop that best suits you!