A few errors have been observed when installing the Unbabel Connector for Salesforce.
The most common ones are:
- "Please redo the configuration. Errors: please verify the Username/API key"
This error will appear when the credentials have been incorrectly input and the authentication with Unbabel has failed as a consequence. Confirm them with your Program Manager and redo the configuration.
The form used to insert the credentials should appear after the page reloads automatically. If you are not seeing the form after the page reloads, navigate there manually by clicking Unbabel - Configuration Menu.
- Error on the verification step - "Unsuccessfully verified"
In case you see the error, click the TEST button again - the request may have failed for an unrelated reason. If that does not prove to be enough, you will need to redo the configuration steps.
In any case, if any of the errors still persist after taking these steps, please reach out to us at firstname.lastname@example.org.
Find attached the guide containing more information in the FAQ section.