Once you completed the installation, your users should be able to start accepting chats and using Unbabel. You can download the attached Guide on how to take the first steps using Unbabel.
Head to you Live Agent console, where you should set the agent to Online status. Click Live Agent in the lower-right corner, then select Online.
Once a chat request arrives, accept it as you would any other. When a chat request appears, an entry will be created containing the origin and time of the request, and the IP address of the visitor. Click accept.
A new chat tab will appear and a session will have started. You will have a tab for each ongoing session.
When the first customer message is posted, it sets off language detection and the first translation request will be sent through our pipeline.
Find more about how to use Unbabel with the console next.