If you see this error, it is likely that something is wrong with the selection of language pair for translation. Some possible causes are:
- As the customer has not yet written the first message, our language identification system had no chance to detect the language. Therefore, the language pair is incompletely set. Select the customer’s language and try again.
- The language pair selected is non-existent. Select a valid LP and try again.
If you have ruled out these causes and an error still persists, please contact us at firstname.lastname@example.org, providing detailed information about the error and chat.