Finding the chat console and accepting chats

Once you completed the installation, your users should be able to start accepting chats and using Unbabel. You can download the attached Guide on how to take the first steps using Unbabel.

Head to you Chat console that has the omni-channel routing configured for SF Chat, where you should set the agent to Online status. Click Omni-Channel in the bottom-left corner, then select Online.

Once a chat request arrives, accept it as you would any other. When a chat request appears, an entry will be created containing the origin and time of the request, and the IP address of the visitor. Click accept.

Once you accept the chat a new tab with the Chat Transcript number will be created and the Unbabel Chat Translations component should be visible in the Page Layout as long as the agent is part of the relevant Permission Set.

+

Find more about how to use Unbabel with the console next.