Finding the chat console and accepting chats (Lightning)

Once you completed the installation, your users should be able to start accepting chats and using Unbabel. You can download the attached Guide on how to take the first steps using Unbabel.

Head to you Live Agent console that has the omni-channel routing configured for Live Agent, where you should set the agent to Online status. Click Omni-Channel in the lower-right corner, then select Online.

Once a chat request arrives, accept it as you would any other. When a chat request appears, an entry will be created containing the origin and time of the request, and the IP address of the visitor. Click accept.

Unbabel Chat will be visible on the left while the standard Live Agent chat will be displayed on the right. When the customer first initiates the conversation, the agent sees the written message in his selected language as the Unbabel application detects the visitor language and performs the translation for the agent.

Find more about how to use Unbabel with the console next.