When a chat session is over, a chat transcript is generated. The transcript will include some chat details, metrics and the transcript for the original and translated messages that made up the conversation.
To see the Unbabel chat transcript you must have followed the required configuration.
Inside the Transcript section, you will find two fields:
- the Body, containing the messages in the customer's language;
- the Unbabel Translated body, containing the messages in the agent's language.
Note that because of this, original and translated messages are mixed between the two.
In order to save chat transcripts, the chat status needs to be Completed. If other statuses are in place due to a bug, for example, the transcript will not be available.
Finding the Chat transcript
Find the transcript you wish to consult by selecting Chat Transcripts from the console and clicking on transcript number. Once visible, head to the Details tab to find the transcript details, Body, Unbabel Translated Body and Metrics.