Now that the app is installed, it's time to complete the setup and get Unbabel ready to work. In order to do so, you will need to open any available chat - we suggest you simulate one as a visitor.
Once you enter the chat, the app should load on the starter screen. You can refer to the attached guide for more details.
Click Start Now and insert the credentials your Program/Implementation manager provided you with. Note: the installation will only be finished successfully if the Pre-installation Setup has been completed on our side and we have confirmed this back to you.
The credentials you will use are not the same as you use in Zendesk, but rather the ones associated with your Unbabel account. Reach out to us should you need them.
Next, you will be prompted to authorize Unbabel into your Zendesk instance and Chat environment.
To complete the installation, you may select the agents you wish to have using the Unbabel tool - later changes need to be requested differently - save your settings, and finish the installations by clicking Start Using Unbabel. You should be all set!