Inbound messages only run through a machine translation process by default. However, in some cases, an agent would benefit from having a human counterpart review the message and deliver a new translation with native-level quality. We have included a feature in Unbabel for Zendesk Chat allowing for such an improved translation to be requested.
In order to request an improved translation, find the icon with the human figure to the right of each speech bubble in the chat and click it.
Once the translation is completed by a human editor, the icon will change and the message content will be replaced with the human edited message.