Chat transcripts - The Unbabel transcript

The Unbabel Zendesk Chat Transcript is a beta feature that allows customers to see the chat transcript with both original text and translation after the conversation is closed.

This feature appends the full chat transcript as an internal note to the support ticket once the chat conversation is closed, including both original text and translation, allowing agents to read through chat transcripts in their native language. This requires that the option to create tickets from chat is enabled.

The Unbabel chat transcripts differs from the one generated by Zendesk and will look something like this (Zendesk transcript at the top, Unbabel at the bottom):

The feature is off by default. Should you be interested, please speak with your Program Manager or Customer Success Manager to implement it.