Once you have your languages correctly set up, you can access the Unbabel integration webpage for Zendesk Guide at https://kb.unbabel.com/. To access the page, use your Customer Portal credentials.
Alternatively, from within the Portal, select the Zendesk Guide application from the Apps launcher button on the top right corner of any page.
To integrate an Help Center successfully, you must have an Admin role in Zendesk and an Admin or higer-tier roles in Customer Portal. This is because we (1) require an Admin token to be able to conduct reading and writing operations on your HC and (2) all user permissions for editing articles are in place. Once an HC is added, other users can request translations regardless of the Zendesk role.
Upon accessing the Unbabel integration webpage, select the service to integrate (Zendesk Help Center).
You will be asked for your brand subdomain next. In Zendesk Guide, every brand has a different subdomain. Each of these subdomains must be set up accordingly in the Unbabel tool if we are to be able to fetch the articles associated with it. You can confirm which subdomain your brand has by accessing the brand settings. This can be done in two ways:
- Select Brand Settings from the Guide Admin menu
- Head to your Zendesk instance's Admin Center, search and select Account > Brands.
Click on any of the available brands to expand the brand details.
Copy your subdomain (excluding everything after .zendes.com. In the example, it would be cxunbabel) and paste it in the Unbabel webpage, clicking Authorize.
A loading screen will appear while retrieve the current status and structure of your Help Center. From this moment on you will be able to start requesting translations.
If you have different brands hosting several Help Centers, you will need to add each one repeating the process, as described in this article.
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