Once you have your languages correctly set up, you can access the Unbabel interface for Zendesk Guide at https://kb.unbabel.com/. You must be an Admin in Zendesk to complete this process, so that all your permissions for editing articles are in place and so that we can create a valid communication token. Open the URL and use the email and password associated with your Unbabel account, and you will be prompted to integrate your first brand into the tool.
When it comes to the Help Center, different brands have different subdomains. Each of these subdomains must be set up accordingly in the Unbabel tool if we are to be able to fetch the articles associated with it. You can confirm which subdomain your brand has by accessing the brand settings. This can be done in two ways:
- Select Brand Settings from the Guide Admin menu
- Head to your Zendesk instance's Settings>Manage>Brands
Find out which is the subdomain for the brand by choosing to Edit the brand settings (clicking the cogwheel icon). You will find the panel such as the one below:
Click authorize and once the process is completed, Unbabel will retrieve the current status of your Help Center, including translation status, translated languages, changes to articles since the last translation, etc. From this moment on you will be able to start requesting translations.
If you have your Help Center distributed among several brands, you will need to add each one repeating the process, as described in this article.