A chat translation will vary in duration. Bigger messages will take longer, but a chat message should never take more than a few seconds to translate. Therefore, if you see the Translating... message for too long, something might have gone wrong.
The strongest possibility is that a bug affected the translation request. If this is the case, we advise you to repeat the translation request, so that you have the quickest possible resolution.
Should this work or even if it is not enough to solve the problem, please report the issue to customer.happiness@unbabel.com, identifying the message UID and/or Chat ID (label).
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