Unbabel for Zendesk Guide does not require any installation, since we will be relying on a custom integration page where you can manage all your translation requests.
However, there are a few steps we need you to take on your Zendesk instance if our interface is to properly recognize which articles should be available for translation, and to which languages those translations are to be requested.
Setting localization languages in ZD Support
The first required step is to add your supported languages in Zendesk's localization settings:
1 - Head to the Admin Center and search for Account > Localization.
2 - Set your default language.
3 - Add any additional language your Help Center will support.
Important note: You should select the simplest variants from the list of available languages when more than one option is available. Where faced with multiple options, please notice we need you to select Spanish (Latin America), Spanish, French, English (United States), Arabic and German, if these are part of your contract.
4 - Save any changes.
Configuring language settings in Guide Admin
Next, the language setup must be completed in Guide Admin as well. The setup is individual to each brand you have in use.
1 - Head to Settings > Language settings.
2 - Add the languages you wish to translate so that they match the settings on the Zendesk instance, or are included there. As a rule of thumb, the most broad definition will correspond to the one in Zendesk settings. Here are the languages we are recognizing, wherever you are faced with multiple choices: Arabic, Bulgarian, Czech, Danish, Dutch, English (United States), French, German, Greek, Hungarian, Indonesian, Italian, Norwegian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Simplified Chinese, Traditional Chinese, Spanish, Spanish (Latin America), Swedish, Turkish, Vietnamese.
The list of languages available for translation in our Integration page matches the list here.
3 - Save the changes for each brand in use according to your preferences.
If Unbabel for ZD Guide is to translate articles into any given language, that language must be supported in the settings.
The Help Center name does not need to be changed. It is the customer-facing name of your Help Center for that language. We won't translate the text contained in that field.
With the configuration complete, it's now time to integrate your Help Centers with Unbabel.
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