Setting up Unbabel for Zendesk Guide - Configuring languages

Unbabel for Zendesk Guide does not require any installation, since we will be relying on a custom integration page where you can manage all your translation requests.

However, there are a few steps we need you to take on your Zendesk Guide instance if our interface is to properly recognize which articles should be available for translation, and to which languages those translations are to be requested.

1 - Head to Settings > Language settings.

2 - Add the languages you wish to translate so that they match the settings on the Zendesk instance, or are included there. As a rule of thumb, the most broad definition will correspond to the one in Zendesk settings. Here are the languages we are recognizing, wherever you are faced with multiple choices: Arabic, Bulgarian, Czech, Danish, Dutch, English (United States), French, German, Greek, Hungarian, Indonesian, Italian, Norwegian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Simplified Chinese, Traditional Chinese, Spanish, Spanish (Latin America), Swedish, Turkish, Vietnamese.

The list of languages available for translation in our Integration page matches the list here.

3 - Save the changes for each brand in use according to your preferences.

If Unbabel for ZD Guide is to translate articles into any given language, that language must be supported in the settings.

The Help Center name does not need to be changed. It is the customer-facing name of your Help Center for that language. We won't translate the text contained in that field.

With the configuration complete, it's now time to integrate your Help Centers with Unbabel.