How to refresh the Zendesk Guide token

Tokens act as recognized and safe pathways for an external application such as Unbabel to manage information contained in a Zendesk instance. A token can become invalid for different reasons, such as users being deleted, credentials being changed or users' roles or authorizations being altered.

If this happens, Unbabel may have difficulties reading the updated status of your Help Center or correctly posting translations that have been requested in the meantime, and the token may require refreshing.  In order to do so:

1 - Make sure you are a Zendesk admin and are logged in with your account to the Zendesk instance.

2 - Access the Guide interface tool at https://kb.unbabel.com or through the Customer Portal.

3 - Click the cogwheel at the top right corner of the screen and choose settings.

3 - Click on Get New Token.

4 - If you are connecting to multiple brands, pick the brand you wish to re-validate. Every brand uses a different token!

The process should be completed, but that is not a guarantee that any missing action will resume automatically. If you are still seeing issues, please reach out to us at customer.happiness@unbabel.com with the summary of actions and any updates on the problem, and we will be glad to help.