Portal users will be assigned different roles, which will limit access to some of the features and information contained in the platform. Roles are usually indicative of the position of the user within the company.
A user outranking another will be able to manage its role, thus controlling its access settings and visibility into several aspects of the company's information. The existing roles, ranked from highest to lowest, are:
- Owner: usually the first created user, typically occupying a managerial role such as VP of Customer Support, and the highest-ranked. Users who have Owner settings get full permissions within the User Management section in the Portal. This means they can add, edit, or deactivate owners and admins without having to request it to Unbabel.
- Administrator: usually the person(s) in charge of the language operations, and a Point of Contact for Unbabel. Users who have Admin settings get full permissions with the exception of viewing the Billing section, but cannot add, edit, or deactivate Owners. They can however add, edit, and deactivate Admins.
- Integrations Manager : Integration managers have access solely to the Integrations section of the Portal. Usually a team leader or supervisor needing to control agent settings. Although able to manage lower ranked users within his agent group, the Agents admin won't be able to check in on any subscription summary, Usage Reporting, Billing details, or Language metrics.
- Agents: agents will have a profile devoid of access to all previously mentioned features, and will only retain personal settings.
It is possible for a user to have more than one role, in which case he will accumulate all of the enabled features for those roles.