Portal users will be assigned different roles, which will limit access to some of the features and information contained in the platform.
Roles are usually indicative of the position of the user within the company.
A user outranking another will be able to manage its role, thus controlling its access settings and visibility into several aspects of the company's information.
The existing roles, ranked from highest to lowest, are:
- Owner: usually the first created user, typically occupying a managerial role, and the highest-ranked. Owners have access to the Home Page and subscriptions summary, Usage Reporting, Billing, Language Brain, Languages metrics, and will have permissions to manage all lower ranked users.
- Administrator: usually the person(s) in charge of the language operations, the Administrator will not have access to Billing details, but will retain privileges to see the remaining information and manage lower ranked users.
- Agents admin: usually a team leader or supervisor needing to control agent settings. Although able to manage lower ranked users within his agent group, the Agents admin won't be able to check in on any subscription summary, Usage Reporting, Billing details, Language metrics, or have access to the Language Brain.
- Agents: agents will have a profile devoid of access to all previously mentioned features, and will only retain personal settings.