How to use Unbabel Interface for Chat - Creating and viewing a chat

Once you log in the Interface using an agent account, the Unbabel Interface environment will display.

The interface is composed of three main panels: to the left, the field to create new chats and the list of open chats will be available; the center panel will contain the conversation, and when viewing an open chat, the right panel will contain all available reply templates.

But what are we waiting for? Let's start translating.

Creating a chat

All it takes to create a chat is to fill in its ID and click the New button. Once a valid ID is input, the button will become available. It is recommended that you use the same Chat number/ ID as in your platform, so you can trace back and associate conversations more easily between your CRM and Unbabel Interface.

The chat will be created in the default brand and language pair - both of which visible at the top of the panel, so, if a agent wishes the chat to take part in different settings, he will need to click on the Change these options link.

This will expand three new fields where the agent may select from the different brands and subscribed language pairs, while also setting his own language. After all desired changes are made, the process to create the chat remains the same: simply input the ID and click Create. Agents will be able to pick any brand from the ones created for the Organization, but are only able to select languages that are part of their language profile.

Note: this selection for the chat settings is irreversible once the chat is created. If you make a mistake, you will need to create another chat.

Viewing open chats

You can see a list of all currently open chats on the left panel. Chats are listed chronologically, with information allowing you to see their language pair, brand and creation time.

To switch between chat views, simply click the area containing the chat information. The center panel will update and you can continue the conversation there. This allows for an agent to manage multiple chats at once. The chat ID, brand and Language pair are visible at the top of the center panel. Here, you can click the pencil icon to edit the chat ID.

Let's have a look at how a conversation unfolds in the next article.