In order to spare the agent's time in composing common replies, Unbabel Interface supports the addition of templates based on the selected agent language - commonly English. If the language selected in the LP direction is the agent’s, it is possible to choose and insert a template into the message field. Otherwise, in order to prevent a wrong language from being sent to translation, the option is greyed out.
The template panel is found to the right of the interface window. It can be collapsed or expanded by clicking the arrow close to the middle section.
Templates are organized by sections. To select and apply a template, search the panel by opening the several sections and looking for the template name, or use the search bar on top to return some results you can select from. Click the template to apply it.
Applying a template will erase all text contained in the message typing field, except if clicked while holding CMD or CTRL, which will add the new template at the bottom of the message.
Templates will commonly contain placeholders, which are identifiable by having curly or square brackets around them. Until all placeholders are replaced or deleted, the button to send a message to translation is inactive, so as to prevent the inadvertently submission of unedited text. Once this is achieved, simply submit the translation as normal.
Templates are specific to brands and languages. If you find a template missing, check if you are really running the chat in the correct brand and language pair combination.
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