In order to spare the agent's time in composing common replies, Unbabel Interface supports the addition of templates based on the selected agent language - commonly English. If the language selected in the LP direction is the agent’s, it is possible to choose and insert a template into the message field. Otherwise, in order to prevent a wrong language from being sent to translation, the option is greyed out.
The template bar is found at the top of the interface window, just above the message box.
Templates are organized by categories, which in turn can contain subcategories. To select and apply a template, search the category field, select one category, then pick the desired template from the list of subcategories. The category and subcategories fields are searchable should you wish to find a specific category/template name.
Applying a template will erase all text contained in the message typing field, except if clicked while holding CMD or CTRL, which will add the new template at the bottom of the message.
Templates will commonly contain placeholders, which are identifiable by having curly or square brackets around them. Until all placeholders are replaced or deleted, the button to send a message to translation is inactive, so as to prevent the inadvertently submission of unedited text. Once this is achieved, simply submit the translation as normal.
Templates are specific to brands and languages. If you find a template missing, check if you are really running the ticket in the correct brand and language pair combination.
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