Whenever you are reporting a quality or technical issue that is specific to one message, please provide the UID associated with it, as it will allow us to narrow down the search and speed up the process of analyzing the issue. If you are reporting multiple issues affecting different messages, the UID is also the identificator par excellence to distinguish them. You can retrieve UIDs by accessing the ticket in the Audit tab of the Organization account:
Should that not be possible or should the scope of your report affect a conversation rather than specific messages, please provide the Ticket ID instead.
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