The thread translation feature was designed in order to ensure that no translations are missed if the customer sends several inbound messages in a row or if the ticket is escalated or handed over between agents with different language settings.
With the feature active, should a change in the language settings for the agent or ticket occur, we will translate all messages in the ticket's history so that any new user does not lose any context.
When the applet fires a thread translation request, we will post an internal note:
After the new translation is completed, we will post it under a new internal note, compiling all messages translations up to that point, with most recent at the top. You may need to refresh the page to see the new internal note.
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