How do I access the portal?

Upon joining Unbabel, the team will set up your first user access to the Portal. Once this is accomplished, an activation email will be sent to your inbox allowing you to set up your password. Just click the button reading Let's Go and follow the steps from there.

A browser window will pop up where you can start the process.

Click the start button to display a new page and agree to the GDPR requirements.

Choose your password. The password is input only once - you may toggle it to visible by clicking the eye icon to the right of the bar to make sure there aren't any typos.

After the process is completed and your credentials accepted, you can click to login. Do it using your new credentials to find yourself in the Home page.

Registering with a group email address

If you're using an email group address, you may have to accommodate some settings. You need to be able to receive external communications in that email.

For example, Google Group settings may not allow for external users to post messages to the group. To ensure our emails are received, please perform the following steps please:

1 - Sign in to Google Groups.

2 - Click the name of a group.

3 - On the left, click Group settings > General.

4 - Under Who can post, make sure Anyone on the web is selected.

5 - Click Save changes.

Customer domain

Your Portal page is associated with a domain of your own inside the Unbabel universe, acting as a sort of hub for your company. In order to reach your Portal page, simply open the domain's URL in a web browser and log in with your credentials. The domain will be shared with you when you receive the activation email, and will comply with the format [your_domain].unbabel.com.

In case you don't recall what the domain is, you can access the general URL at portal.unbabel.com instead (noting that if you're a member of multiple Portals, you may be required to use the exact URL).

Once your Portal is provisioned, you won't be able to change its domain.

The initial access will be granted to the user with the Owner role. You can learn more about roles and their permissions in this article. User roles can be managed by a user on the Unbabel teams or anyone within the organization that outranks or has an equal role to your own.

Adding new users

New users can be added by invitation, either by an existing user with an Integrations Manager or higher tier role, or by a member of the Unbabel team. See how to manage users in this article.

Logging in with SSO

It is possible to set up your sign in process to use SSO. Speak with your CSM or LangOps specialist in order to enable it.