How do I access the portal?

Upon joining Unbabel, the team will set up your first user access to the Portal.
Once this is accomplished, an activation email will be sent to your inbox allowing you to set up your password. Just click the button reading Let's Go and follow the steps from there.

A browser window will pop up where you can start the process.

Click the start button to display a new page and agree to the GDPR requirements.

Choose your password. The password is input only once - you may toggle it to visible by clicking the eye icon to the right of the bar to make sure there aren't any typos.

After the process is completed and your credentials accepted, you will be welcomed into the Home page.

Customer domain

Your portal page is associated with a domain of your own inside the Unbabel universe, acting as a sort of hub for your company. In order to reach your portal page, simply open the domain's URL in a web browser and log in with your credentials. The domain will be shared with you when you receive the activation email, and will comply with the format [your_domain].unbabel.com.

The initial access will be granted to the user with the Owner role. You can learn more about roles and their permissions in this article. User roles can be managed by a user on the Unbabel teams or anyone within the organization that outranks or has an equal role to your own.

Adding new users

New users can be added by invitation, either by an existing user with an Integrations Manager or higher tier role, or by a member of the Unbabel team. See how to manage users in this article.

Troubleshooting

You may run into different error messages while trying to access the Portal. See some them explained below.

Action expired

For security reasons, once you reach the signup page, you will have a limited amount of time to complete the process before the action becomes expired. If that happens, you will be faced with a message either reading Action expired. Press the button to continue to the login page. or Action expired. Please start again., in which case you should click the Enter button or start the process from the beginning respectively. 

Page not found

If you face a Page not found error, there is a chance the URL was changed before opening or that an error is contained in it. Reach out to us at customer.happiness@unbabel.com mentioning the error so we can assist you in completing the process.