Usage Reporting - Monitoring your subscriptions in near real time

The Usage Reporting page is the place to be if you are looking to deep-dive into the metrics of any of your active subscriptions' usage in near real-time (lag can take up to 24 hours), enabling you to leverage these insights and optimize your customers’ experience over time. To enter the Usage Reporting page, select Reporting>Usage from the Navigation panel to the left.

Usage reporting displays information from one subscription at a time - you can choose the intended one from the drop-down menu in the top right corner of the page. Each subscription will load different charts, containing several different metrics. You will be able to see metrics filtered by language pair, time period, and be presented with detailed data concerning the TAT and Volumes for all your active languages, either isolated or in total. This is available for current subscriptions and any past subscriptions with an end date  posterior to 01/01/2021. 

Start by selecting the subscription you wish to analyze, by clicking on the option from the drop-down menu under SUBSCRIPTIONS.

Subscription overall chart

The first graph contains the subscription details that are also available on the Home page. You will be presented with a combined chart that will display the monthly usage as well as the accumulated one, in form of a line. Below it, you can find a progress bar where information such as subscription start and end dates, subscription product and the total of used units versus the subscribed total will be displayed.

The subscription chart will display bundled metrics for bundled subscriptions - i.e., subscriptions that have their usage being consumed by more than one product.

Usage overview

This board will allow you to break down important information such as used units and TATs per language pair, per combination of several language pairs, or considering totals, while also setting the period of time you wish the results to pertain to. You can define the different criteria by clicking any of the drop-down list buttons on the board.

Selecting specific language pairs will add them to a row just below the buttons. Once you have made the selection for LPs and period of time, charts will update to reflect the selection. Should you wish to display totals for the full subscription duration, click the Clear All button. If you wish to deselect a Language Pair (LP), simply click on it again in the drop-down list.

For any given selection, you will be able to check on the number and percentage of used units, the average number of words per message, and median TAT. Unit count and TAT will also be broken down by language pair in two charts further below. Lastly, the Usage Monitor will give you an idea of how units have been used across the selected time interval, according to your search criteria.

Usage overview will not display bundled data, but instead, report on the usage of every individually linked subscription.

Usage Data Export 

In addition to viewing reports and monitoring subscriptions, it's possible to export usage reports for a given subscription by time period and language pair. 

This can be done in the Usage overview section by clicking on Export Data in the top right of the screen (see below).  

Once the report is complete, you'll receive an email to download the file in CSV format. It will be available in the Files section underneath the Language Resources - Files tab in the portal. Note: the file name is generated based on the channel the subscription serves and the start and end dates. Requesting a file with the same criteria will overwrite an existing one.

The CSV includes the following data fields: 

• delivered time
• Agent_id
• Brand
• Language_pair
• thread_id 
• number of words 
• turn around time

For any technical questions concerning the data displayed in the Portal, reach out to customer.happiness@unbabel.com.

Troubleshooting

Under some unusual circumstances, you may find an error message when trying to return a search result for the Usage Reporting.

“The page you tried to access is not available.“

This error message is indicative of a request falling to an internal error. Retry your request and if you face the same message, please reach out to customer.happiness@unbabel.com.

"There’s no translation usage with the filters you’ve applied. Please redefine or reset filters.”

The search criteria you applied have no translation requests matching them. You may want to try a different search.

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