Different reasons may be preventing you from logging in to the Customer Portal. Before following any of the steps below, please make sure to try to access the portal while disabling any ad-blockers and making sure your browser and version are supported:
- Chrome 81 or more recent
- Safari 11 or more recent
- Edge 81 or more recent
- Firefox 76 or more recent
- Opera 67 or more recent
Depending on the error message displayed to you, there are some courses of action you can take to regain access. Should you still require assistance, please feel free to reach out to firstname.lastname@example.org with as much detail as possible.
A page displaying "This site can't be reached" is opened
Most likely, the wrong URL to your Portal page was input. Please check for any errors. If the URL is correct, please reach out to us. Take into consideration that the URL for your Portal page respects the format [your_domain].unbabel.com.
Invalid username or password.
One of your credentials is wrong. Check for any typos, auto-complete, or saved credentials in your browser/password manager. Bear in mind that the email address you should use is the one you received the activation email in.
In case you need to reset your password, please have a look at this article.
Login timeout. Please log in again / Your login attempt timed out. Login will start from the beginning.
The time limit for the login action has been reached, due to security reasons. Please refresh the page and try again.
Account is disabled, please contact your account manager.
The account you are using to log in is not authorized. Please reach out to your account manager.
Host Key not found
The account you are trying to login with does not have access to the portal. Please make sure you are using the correct email (should you have an email for using one of our Products and a different one for Customer Portal). The email address to be used should always be the one you received the activation email in.
If you are inserting the correct credentials and see the error, please reach out to the support team so we can troubleshoot for other causes.