Unbabel is available in the Zendesk Marketplace. No development/ engineering work needed. Installing the Zendesk Agent Workspace integration is fairly easy.
If you are an existing Unbabel for Zendesk Support customer, please skip to step 2.
Step 1. New customers need to install Unbabel for Zendesk Support.
Step 2. In order to use the new Zendesk Agent Workspace Integration, you will need to enable the Agent Workspace on your Zendesk Environment.
The Zendesk Agent Workspace enables agents to manage Support and Chat conversations within the same interface.
Administrators can enable or disable this workspace for their Zendesk account.
- First, email your Customer Success Manager stating that you wish to use Unbabel for Zendesk Agent Workspace.
- Then, enable the Agent Workspace on your Zendesk Environment:
To enable the agent workspace:
- Click the Admin icon () in the sidebar, then select mov to the Admin Center.
- Find the Workspaces section, select Agent Workspace and check Turn on Agent Workspace.
- Save your changes.
To prevent application conflicts and potential tracking issues, Zendesk does not recommend using the Support Chat app with the Zendesk Agent Workspace.
When the agent workspace is enabled, the Support Chat app is automatically disabled on your account. If you subsequently disable the agent workspace and you want to use the Chat app, you have to manually re-enable it.
For more information on how to enable the Zendesk Agent Workspace, click here.
Reaching out to Unbabel
After you complete your configuration, you must conduct UAT by validating some key features as described in our UAT plan. Download the file attached to this article to access the test plan.
Please select the appropriate file for your use case:
- email only
- chat only
- chat and email
Note: obtain the password to unlock the file from your POC at Unbabel.