Different reasons may cause a translation request to fail. Requests may generate and fail to enter our translation pipeline correctly, or may fail to be created (you would find an empty order). You can spot a failed request by clicking on any order name in the Home page and checking its status.
Wrong language selection
Different reasons may cause a translation request to fail. The most common would be that your select source and target languages are forming an unsubscribed language pair for the Translation profile you selected. Bear in mind that you may be subscribed to English to Spanish human reviewed translations, but that may not be true for Spanish to English! Similarly, one of your translation profiles may include one language that the other does not, so you will need to take that into consideration.
Should you find this to be the cause for your request to have failed, simply request a new order with the correct language selection.
If for any reason, your subscription has become inactive, or the request is pointing to one inactive subscription, the request will fail. Make sure you're selecting a translation profile associated with an active subscription. If it's the subscription or translation profile status that are wrong, reach out to us at support.
Reporting failed translations
If any odd error that does not fit any of the descriptions above occurs, please report the translation to Unbabel. In order to do so, reach out to us at firstname.lastname@example.org while providing a reasonably detailed description of the issue along with the Order ID, which is visible from the Order details page, once you click on any of the language entries.