My translation request failed - what can I do?

Different reasons may cause a translation request to fail. Requests may generate and fail to enter our translation pipeline correctly, or may fail to be created (you would find an empty order). You can spot a failed request by clicking on any order name in the Home page and checking its status for each language.

Inactive subscription

If for any reason, your subscription has become inactive, or the request is pointing to one inactive subscription, the request will fail. Make sure you're selecting a translation profile associated with an active subscription. If it's the subscription or translation profile status that are wrong, reach out to us at support.

Reporting failed translations

If any odd error that does not fit any of the descriptions above occurs, please report the translation to Unbabel. In order to do so, reach out to us at customer.happiness@unbabel.com while providing a reasonably detailed description of the issue along with the Order ID, which is visible from the Order details page, once you click on any of the language entries.