Reporting quality issues

If you feel that one of our translations is off and needs to be reviewed, please forward that information to customer.happiness@unbabel.com and we will be keen on analyzing what may have happened and how to improve.

There are different approaches to reporting quality issues.

Using the Translations app

You can search, audit and report translations via the Translations app in the Portal. Read this article to know how.

Sending a report via email/form

You can always send us the information via email or support form, especially if you are sharing a longer, more structured report, which can also contain attachements. When doing so, please identify the order ID to which the translation pertains, along with any elements that allow us to identify the specifically affected sentences (preferably a reference to the source text). It is also important that you add some context into the report, as to where you suspect the error to be, along with any comments or suggested corrections you may wish to make.

You may report one or more orders at a time. Speak with your LangOps Manager or CSM in order to establish the feedback loop that best suits you!