Unbabel's translation pipeline can handle different content formats, but the specificities of working with them vary from one type to another. This can be increasingly complex depending on the risk factor for each supported file type.
Some formats with more complex structure may require you to review them to ensure the translation process hasn't changed any important properties.
A few factors can cause formatting issues:
The source file contained the formatting issue
If the issue is present in the source, most likely we will return the content with the same issue. Learn more about file formats and how they should be optimally formatted by reading this article.
The uploaded format was wrong
Make sure that the format of the file you are submitting actually matches the content/structure of the file. Common oversights of this guideline include: plain text files that contain HTML; csv files that imported to xlsx incorrectly; etc.
Translation pipeline issues
Having made the correct choice, the file type being supported and the file correctly formatted, and you still found problems with the output, you will need to report the translation to us.